Privacy Policy

1. Introduction

This Privacy Policy explains how Prime Medical & Diabetes Centre ("the Clinic") and Skip Queue (the software platform powering the online booking system) collect, use, and protect your personal information when you book an appointment through this website.

2. Information We Collect

When you book an appointment, we collect only the minimum information necessary:

• Full name — to identify you at the clinic
• Phone number — to contact you about your appointment if needed
• Age — to assist the doctor with appropriate care

We do not collect email addresses, payment information, national ID numbers, or any sensitive health records through this booking system.

3. How We Use Your Information

Your information is used exclusively for:

• Scheduling and managing your appointment at the Clinic
• Assigning you a queue token and estimated appointment time
• Enabling clinic staff to call or verify your appointment

We do not sell, rent, or share your personal information with any third party for marketing or commercial purposes.

4. Data Retention

Appointment records and associated personal data are retained for a maximum of 2 years from the date of the appointment. After this period, your data is permanently deleted from our systems. You may request early deletion by contacting us (see Section 6).

5. Data Security

All data is stored securely using industry-standard encryption and access controls. Only authorised clinic staff can access your booking information. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data before the standard retention period

7. Contact Us

If you have any questions or requests regarding your personal data, please contact Prime Medical & Diabetes Centre through our website: pmdckarachi.com